TERMS & CONDITIONS

 (including Privacy Policy)

 
Sunset view of La Cite de Carcassonne, France with the Pont Vieux and River Aude in the foreground

The Boring But Important Legal Stuff

General Terms & Conditions:

Cocoa & Grapes and/or Brent McTavish accepts no responsibility for the personal safety of Walking Tour and/or Private Tasting Experience participants or that of their belongings, nor can Cocoa & Grapes and/or Brent McTavish be held responsible or liable for any injury, loss, damage, or delay arising out of, or in connection with any act, omission, neglect, accident, error or default. Cocoa & Grapes and/or Brent McTavish cannot be held responsible for costs or other liabilities associated with any act of terrorism, war, accident, weather or any act of God. By engaging with Cocoa & Grapes and/or Brent McTavish and participating on one of Cocoa & Grapes and/or Brent McTavish’s Walking Tour and/or Private Tasting Experience or any other tour and/or activity mentioned on the Cocoa & Grapes website, clients accept all related/respective noted terms and conditions of these tours and/or activities including any cancellation and deposit policies. It is highly recommended that all participants/clients purchase comprehensive travel insurance before arriving in France.

 

Cocoa & Grapes Tasting Food Tours and/or Private Tasting Experiences are only suited to those 18 years and over, as we spend a good deal of time tasting and discussing wines from this region. They are not oriented to families with children under the age of 18.

 

There is a required 2-person minimum to be booked onto any Cocoa & Grapes Tasting Food Tour to run/offer the tour.

 

 

Further Terms & Conditions:

A. When customers or clients book directly with Cocoa & Grapes and/or Brent McTavish via Email to cocoagrapes@outlook.com or via the Cocoa & Grapes Website CONTACT ME page, the following Terms & Conditions (T&Cs) apply:

 

A1. Walking Tasting Food Tours cost from €65 per person with 3 or more people are booked on the same tour and when booked directly with Cocoa & Grapes and/or Brent McTavish via Email to cocoagrapes@outlook.com or via the Cocoa & Grapes Website CONTACT ME page.

 

Due to operating costs, all 2 person only tours booked directly with Cocoa & Grapes and/or Brent McTavish via Email to cocoagrapes@outlook.com, or via the Cocoa & Grapes Website CONTACT ME page will cost €75 per person.

 

A2. Under most circumstances and for most reasons, the deposit payment per person per Tour and/or Private Tasting Experience is non-refundable. Please note that bad weather is not considered a valid or acceptable reason for deposits to be returned. Deposits will only be returned if Cocoa & Grapes and/or Brent McTavish cancels a Walking Tour and/or Private Tasting Experience for exceptional and unforeseen circumstances; OR if the client(s) contacts Cocoa & Grapes and/or Brent McTavish 30 days BEFORE the client(s) confirmed Walking Tour and/or Private Tasting Experience date requesting a refund and can provide a reasonable explanation as to why their deposits should be refunded.

 

A3. In the unlikely event a Deposit Refund is issued by Cocoa & Grapes, PayPal may retain a small portion of the Deposit Refund as a transaction fee. Cocoa & Grapes has no control over this and cannot be held responsible for refunding this transaction fee.

 

B. When customers or clients book with through Bokun, the Online Booking Software that Cocoa & Grapes and/or Brent McTavish currently uses on their website, the following specific T&Cs) apply:

 

B1. Due to commission fees Cocoa & Grapes and/or Brent McTavish is charged by Bokun, the Online Booking Software Company that Cocoa & Grapes and/or Brent McTavish currently uses, these tours cost €85 per person when booked this way.

 

For example: using or clicking on any “Book Online Now” buttons on the Cocoa & Grapes Website, this will take the customer to the Bokun Online Booking Software Company platform, where all Cocoa & Grapes walking tasting tours cost €85 per person.

 


C. When customers or clients book with through through any Online Travel Agency (OTA) such as Viator, Get Your Guide or Expedia, etc. the following specific T&Cs) apply:

C1. Due to commission fees Cocoa & Grapes and/or Brent McTavish is charged by Online Travel Agencies (OTA) such as Viator, Get Your Guide or Expedia, etc., these tours cost €85 per person when booked this way.
 

D. The following T&Cs apply to everyone regardless of how they booked and paid for their Walking Tasting Tour and/or Private Event and/or any time spent with Brent McTavish and Cocoa & Grapes:

 

D1. After the completion of their Walking Food Tour and/or Private Tasting Experience and/or time spent with Cocoa & Grapes and/or Brent McTavish, all clients and/or customers of Cocoa & Grapes and/or Brent McTavish who booked, and/or paid for and/or completed a Cocoa & Grapes Walking Tour or a Private Tasting Experience, agree to receive from Cocoa & Grapes and/or Brent McTavish up to a maximum of 3 follow up emails soliciting their feedback and/or reviews.

 

D2. Any photos taken by Brent McTavish of customers/clients while on their Cocoa & Grapes Walking Tasting Tour or Private Tasting Experience will remain the property of Cocoa & Grapes and Brent McTavish. Any of these photos or images may be used without permission from the customers or clients of Cocoa & Grapes Tasting Food Tour or Private Tasting Experience for the purposes of advertising, marketing and promotion of Cocoa & Grapes, in print, online and on Social Media platforms.

 

It is the responsibility of Cocoa & Grapes Tasting Food Tour or Private Tasting Experience customers/clients to inform Brent McTavish at the time of him taking/capturing any photos of them during their Cocoa & Grapes Tasting Food Tour or Private Tasting Experience, that they do not consent to the use of their photos or images to be used for advertising, marketing and promotion of Cocoa & Grapes.

E. Privacy Policy

 

E1.What is a privacy policy?
A privacy policy is a statement that discloses some or all of the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfils a legal requirement to protect a visitor or client's privacy.


E2. What type of information do we collect?
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.


E3. How do we collect information?
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.


E4. Why do we collect personal information?

  • We collect such Non-personal and Personal Information for the following purposes:

  • To provide and operate the Services;

  • To provide our Users with ongoing customer assistance and technical support;

  • To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  • To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;

  • To comply with any applicable laws and regulations.


E5. How do we store, use, share and disclose our site visitors' personal information?
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. 

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.


E6. How do we communicate with our site visitors?
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.


E7. How can our site visitors withdraw their consent?
If you don’t want us to process your data anymore, please contact us at cocoagrapes@outlook.com or send us Post to: Cocoa & Grapes, 40 ave du General Leclerc, 11000, Carcassonne, France.


E8. Privacy policy updates
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 


E9. Questions and your contact information
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at at cocoagrapes@outlook.com or send us Post to: Cocoa & Grapes, 40 ave du General Leclerc, 11000, Carcassonne, France.

F.COVID-19 Health Issues

 

F1. Customers/clients while on their Cocoa & Grapes Tasting Food Tour or Private Tasting Experience MUST bring and wear a face mask, except of course while tasting. Customers/clients MUST also bring and use alcohol based (70% minimum) hand sanitiser throughout the tour. This tour observes physical distancing rules of a minimum 1 meter whenever possible. 

 
Cocoa & Grapes - Chocolate and Wine Tasting Walking Tours Logo

40 Avenue du Général Leclerc, 11000 Carcassonne, France

Sunset over La Cite de Carcassonne. I needed to add something interesting on this page.