PRIVACY POLICY

1. What is a privacy policy?

A privacy policy is a statement that discloses the ways a website collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

​

2. What type of information do we collect?

We receive, collect, and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information; and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

​

3. How do we collect information?

When you complete the contact form or conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, mobile number, and email address. Your personal information will be used for the specific reasons stated above only.

​

4. Why do we collect personal information?

We collect such non-personal and personal information for the following purposes:

• To provide and operate the services we offer

• To provide our users with ongoing customer assistance and technical support

• To be able to contact our visitors and users with general or personalised service-related notices and promotional messages

• To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services

• To comply with any applicable laws and regulations

​

5. How do we store, use, share, and disclose our site visitors' personal information?

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

​

6. How do we communicate with our site visitors?

We may contact you to notify you regarding your inquiry or purchase, to troubleshoot problems, to resolve a dispute, to collect fees or monies owed, to solicit your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary regarding any agreement we may have with you. For these purposes, we may contact you via email, telephone, WhatsApp or text messages.

​

7. How can our site visitors withdraw their consent?

If you do not want us to process your data anymore, please contact us at cocoagrapes@outlook.com.

​

8. Privacy policy updates

We reserve the right to modify this privacy policy at any time according to General Data Processing Regulations (GDPR), so please review it periodically. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

​

9. Questions 

If you would like to access, correct, amend, or delete any personal information we have about you, you are invited to contact us at cocoagrapes@outlook.com.

​

This Privacy Policy is effective as of 31 March 2024.