Cocoa & Grapes

TERMS & CONDITIONS

Sunset view of La Cite de Carcassonne, France with the Pont Vieux and River Aude in the foreground

The Boring But Important Legal Stuff

General Terms & Conditions:

Cocoa & Grapes and/or Brent McTavish accepts no responsibility for the personal safety of Walking Tour and/or Private Tasting Experience participants or that of their belongings, nor can Cocoa & Grapes and/or Brent McTavish be held responsible or liable for any injury, loss, damage, or delay arising out of, or in connection with any act, omission, neglect, accident, error or default. Cocoa & Grapes and/or Brent McTavish cannot be held responsible for costs or other liabilities associated with any act of terrorism, war, accident, weather or any act of God. By engaging with Cocoa & Grapes and/or Brent McTavish and participating on one of Cocoa & Grapes and/or Brent McTavish’s Walking Tour and/or Private Tasting Experience or any other tour and/or activity mentioned on the Cocoa & Grapes website, clients accept all related/respective noted terms and conditions of these tours and/or activities including any cancellation and deposit policies. It is highly recommended that all participants/clients purchase comprehensive travel insurance before arriving in France.

 

Cocoa & Grapes Walking Tasting Tours and/or Private Tasting Experiences are only suited to those 18 years and over, as we spend a good deal of time tasting and discussing wines from this region. They are not oriented to families with children under the age of 18.

 

There is a required 2-person minimum to be booked onto any Cocoa & Grapes Walking Tasting Tour to run/offer the tour.

 

 

Further Terms & Conditions:

A. When customers or clients book directly with Cocoa & Grapes and/or Brent McTavish via Email to cocoagrapes@outlook.com or via the Cocoa & Grapes Website CONTACT ME page, the following Terms & Conditions (T&Cs) apply:

 

A1. Walking Tasting Tours cost from €65 per person with 3 or more people are booked on the same tour and when booked directly with Cocoa & Grapes and/or Brent McTavish via Email to cocoagrapes@outlook.com or via the Cocoa & Grapes Website CONTACT ME page.

 

Due to operating costs, all 2 person only tours booked directly with Cocoa & Grapes and/or Brent McTavish via Email to cocoagrapes@outlook.com, or via the Cocoa & Grapes Website CONTACT ME page will cost €75 per person.

 

A2. Under most circumstances and for most reasons, the deposit payment per person per Tour and/or Private Tasting Experience is non-refundable. Please note that bad weather is not considered a valid or acceptable reason for deposits to be returned. Deposits will only be returned if Cocoa & Grapes and/or Brent McTavish cancels a Walking Tour and/or Private Tasting Experience for exceptional and unforeseen circumstances; OR if the client(s) contacts Cocoa & Grapes and/or Brent McTavish 30 days BEFORE the client(s) confirmed Walking Tour and/or Private Tasting Experience date requesting a refund and can provide a reasonable explanation as to why their deposits should be refunded.

 

A3. In the unlikely event a Deposit Refund is issued by Cocoa & Grapes, PayPal may retain a small portion of the Deposit Refund as a transaction fee. Cocoa & Grapes has no control over this and cannot be held responsible for refunding this transaction fee.

 

B. When customers or clients book with through Bokun, the Online Booking Software that Cocoa & Grapes and/or Brent McTavish currently uses on their website, the following specific T&Cs) apply:

 

B1. Due to commission fees Cocoa & Grapes and/or Brent McTavish is charged by Bokun, the Online Booking Software Company that Cocoa & Grapes and/or Brent McTavish currently uses, these tours cost €85 per person when booked this way.

 

For example: using or clicking on any “Book Online Now” buttons on the Cocoa & Grapes Website, this will take the customer to the Bokun Online Booking Software Company platform, where all Cocoa & Grapes walking tasting tours cost €85 per person.

 


C. When customers or clients book with through through any Online Travel Agency (OTA) such as Viator, Get Your Guide or Expedia, etc. the following specific T&Cs) apply:

C1. Due to commission fees Cocoa & Grapes and/or Brent McTavish is charged by Online Travel Agencies (OTA) such as Viator, Get Your Guide or Expedia, etc., these tours cost €85 per person when booked this way.
 

D. The following T&Cs apply to everyone regardless of how they booked and paid for their Walking Tasting Tour and/or Private Event and/or any time spent with Brent McTavish and Cocoa & Grapes:

 

D1. After the completion of their Walking Tour and/or Private Tasting Experience and/or time spent with Cocoa & Grapes and/or Brent McTavish, all clients and/or customers of Cocoa & Grapes and/or Brent McTavish who booked, and/or paid for and/or completed a Cocoa & Grapes Walking Tour or a Private Tasting Experience, agree to receive from Cocoa & Grapes and/or Brent McTavish up to a maximum of 3 follow up emails soliciting their feedback and/or reviews.

 

D2. Any photos taken by Brent McTavish of customers/clients while on their Cocoa & Grapes Walking Tasting Tour or Private Tasting Experience will remain the property of Cocoa & Grapes and Brent McTavish. Any of these photos or images may be used without permission from the customers or clients of Cocoa & Grapes Walking Tasting Tour or Private Tasting Experience for the purposes of advertising, marketing and promotion of Cocoa & Grapes, in print, online and on Social Media platforms.

 

It is the responsibility of Cocoa & Grapes Walking Tasting Tour or Private Tasting Experience customers/clients to inform Brent McTavish at the time of him taking/capturing any photos of them during their Cocoa & Grapes Walking Tasting Tour or Private Tasting Experience, that they do not consent to the use of their photos or images to be used for advertising, marketing and promotion of Cocoa & Grapes.

E. Ongoing COVID-19 Health Issues

 

E1. Customers/clients while on their Cocoa & Grapes Walking Tasting Tour or Private Tasting Experience MUST bring and wear a face mask, except of course while tasting. Customers/clients MUST also bring and use alcohol based (70% minimum) hand sanitiser throughout the tour. This tour observes physical distancing rules of a minimum 1 meter whenever possible. 

Cocoa & Grapes - Chocolate and Wine Tasting Walking Tours Logo

40 Avenue du Général Leclerc, 11000 Carcassonne, France